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Service Level Management Manager

Alexxo SLA Manager Module

Alexxo SLA (Service Level Agreement) Manager ensures that IT services are delivered to the business at an acceptable level. It involves defining understanding the business requirement and planning and executing the IT services against those requirements. SLA management in Alexxo supports SLAs of varying requirements and natures ensuring an easy adoption and implementation of agreements.   
Turn Around Time Analysis

Alexxo provides detailed insight into the performance of the IT Services with respect to different SLAs in place using TAT Analysis. As an administrator you can define achievement percentage against SLAs and can later track them for better TAT analysis.

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Multiple Agreements

SLAs can be defined for different Configuration Items helping in more consolidated and effective performance analysis. System maintains multiple SLAs for single or multiple events simultaneously.

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Automatic SLA Triggers

System maintains multiple states for an SLA and triggers the actions and events on the basis of the SLA state. Start, Pause, Resume, Breach, Stop are the states that automatically apply to the SLA based on the current status of the event.

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Benefits of Using Alexxo SLA Manager

  1. Highlights what services are already in place.

  2. Helps determine priority services.

  3. Indicates a clear remit for those providing technical support.

  4. Helps allocate resources appropriately.

  5. Determines a minimum acceptable level of service.

  6. Helps highlight shortcomings in service provision.

  7. Provides a basis for discussion and promotes communication.

  8. Provides targets to aim for.

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