Service Level Management Manager
Alexxo SLA Manager Module
Turn Around Time Analysis
Alexxo provides detailed insight into the performance of the IT Services with respect to different SLAs in place using TAT Analysis. As an administrator you can define achievement percentage against SLAs and can later track them for better TAT analysis.Learn More
SLAs can be defined for different Configuration Items helping in more consolidated and effective performance analysis. System maintains multiple SLAs for single or multiple events simultaneously.Learn More
Automatic SLA Triggers
System maintains multiple states for an SLA and triggers the actions and events on the basis of the SLA state. Start, Pause, Resume, Breach, Stop are the states that automatically apply to the SLA based on the current status of the event.Learn More
Benefits of Using Alexxo SLA Manager
Highlights what services are already in place.
Helps determine priority services.
Indicates a clear remit for those providing technical support.
Helps allocate resources appropriately.
Determines a minimum acceptable level of service.
Helps highlight shortcomings in service provision.
Provides a basis for discussion and promotes communication.
Provides targets to aim for.