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Knowledge Management Services

Alexxo ITIL Knowledge Management Service


Alexxo has an integrated Knowledge Management module that allows you to document best practices and solutions to common problems in an online knowledge base. The Knowledge Base provides an effective knowledge sharing medium, boosting support productivity by leveraging collective knowledge and assists in effective knowledge management. 
Role specific Knowledgebase

Partition a separate knowledge base for end-users (separating them from technicians) with access only to simpler problems. A technical knowledgebase can also be maintained allowing IT staff to utilise the shared technical knowledge.

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Multifaceted Entries

Alexxo Knowledgebase includes different entries categorized into Articles, Frequently Asked Questions, and Service Bulletins.

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Top Entries

Access Most Popular and Most Recent solutions quickly using preset views. Users can also search among the top rated knowledgebase entries.

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Benefits of Using Alexxo ITSM Knowledge Management

  1. Improves the average problem resolution time significantly

  2. Duplication of effort is eliminated with a centralized solution repository.

  3. Effective sharing of knowledge improves overall productivity.

  4. Users get consistent answers irrespective of the technician servicing their request.

  5. Faster first call resolution.

  6. End users can get answers to common problems 24X7 from a web browser.

  7. Reduces the load on your Helpdesk.

  8. Searchable knowledge base solutions indexed by specified keywords.

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Working arduously with our clients to provide a much more holistic and efficient solution