Incident Management Services
Alexxo ITIL Incident Management Service
Auto Ticketing Schedule
Tickets are assigned automatically based on the location and category of the ticket. Alexxo assigns ticket intelligently to the technicians based on the load of ticket they are carrying.Learn More
Ticket logging through SMS & email
Web portal is not the only way of logging tickets; users can also log tickets using SMS and email. The tickets get logged automatically by their name and location.Learn More
Benefits of Using Alexxo ITSM Service Management
Incidents can be diagnosed quickly using previous knowledge, rather than treating each event as a new one.
Knowledge of the configuration and changes made enable the cause of incidents to be identified quickly.
Escalation matrix can be defined for auto and manual escalation of incidents
Full email notifications and alerts on incident updates
Anyone with a browser and the appropriate access privileges can enter defects in the database, update items and view reports