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Why Alexxo

Alexxo Servicedesk serves as a service channel transforming IT efforts into tangible services that are planned, managed, evaluated, maintained and improvised using Alexxo service desk. Alexxo not only handles incidents, problems and change requests, but also interfaces the business users to the complete IT service portfolio. Alexxo takes a lifecycle approach while implementing IT best practices and provides access to the business and technology users to the key processes and services outlined by ITIL.

Why Alexxo Helpdesk

IT infrastructure can grow very large from small beginnings. This often appears to happen overnight, if not planned, and takes business and technology users by surprise. Eventually the management and support of such an environment becomes very expensive, time consuming and frequently an exercise in futility. There is nothing more frustrating than calling for technical support and getting passed around until you find the right person to speak to – provided, of course.

Smart IT Service Management Solutions

Alexxo provides solution through its easy to use Incident Management, Problem Management and Knowledge Management modules. For IT leasers and teams; Alexxo brings a suite of ITIL based management processes including SLA Management, Asset and Service Management, Change Management and many underlying processes.

Key Features of Alexxo ITSM Solutions:

Alexxo provides solution through its easy to use Incident Management, Problem Management and Knowledge Management modules. For IT leasers and teams; Alexxo brings a suite of ITIL based management processes including SLA Management, Asset and Service Management, Change Management and many underlying processes.
Key Features 
  • Browser based (web-based) application with clean, intuitive navigation and work-flow 
  • Help Ticket generation by both internal and external users 
  • Sophisticated Knowledgebase 
  • End user self-help through the Internet, Intranet and Extranets 
  • Task tracking 
  • Service contracts 
  • Asset management 
  • CMDB 

Benefits of Using Alexxo Smart ITSM Solution

Alexxo is a incredibly flexible and powerful ITSM Platform that provides business with a user friendly interface with a multifaceted approach. 

Selfservice portal

Users gain power to fix their problems with self help thus reducing time and cost required to resolve minor issues.  

Software as a Service

Optionally available as a service so that you don’t have to worry about high costs of deployment and upgrades and yet be on the latest version all the time. 

Effective Communication

Alexxo supports multiple two-way communication channels including but not limited to emails, chats, logs, sms, alerts etc so that your IT service and your customers are always aligned together. 

Extensive Reporting

Alexxo has compact reporting engines separately for all the key modules and processes in the system that help the leaders and managers know about the progress and performance in more detail. 

Quick Implementation and Tailored Customisation

Alexxo is developed on industry leading platforms and tools thus make it easy for us to carry out hassle free installations and painless customisation to meet your specific requirements. 

Contact Us Today

Fast track implementation and effective IT Service management.