Alexxo Servicedesk serves as a service channel transforming IT efforts into tangible services that are planned, managed, evaluated, maintained and improvised using Alexxo service desk. Alexxo not only handles incidents, problems and change requests, but also interfaces the business users to the complete IT service portfolio. Alexxo takes a lifecycle approach while implementing IT best practices and provides access to the business and technology users to the key processes and services outlined by ITIL.
Why Alexxo Helpdesk
IT infrastructure can grow very large from small beginnings. This often appears to happen overnight, if not planned, and takes business and technology users by surprise. Eventually the management and support of such an environment becomes very expensive, time consuming and frequently an exercise in futility. There is nothing more frustrating than calling for technical support and getting passed around until you find the right person to speak to – provided, of course.
Smart IT Service Management SolutionsAlexxo provides solution through its easy to use Incident Management, Problem Management and Knowledge Management modules. For IT leasers and teams; Alexxo brings a suite of ITIL based management processes including SLA Management, Asset and Service Management, Change Management and many underlying processes.
Key Features of Alexxo ITSM Solutions:
- Browser based (web-based) application with clean, intuitive navigation and work-flow
- Help Ticket generation by both internal and external users
- Sophisticated Knowledgebase
- End user self-help through the Internet, Intranet and Extranets
- Task tracking
- Service contracts
- Asset management